• How can I contact customer care?

    Customer Care is available Monday – Friday 9am – 6pm PST. Please allow 24 to 48 hours to receive a response via email.

    Contact now

  • How long does it take to process and ship my order?

    It takes 1-3 days to process and ship orders.

  • What is the status of my order?

    Orders are not processed or shipped on weekends. Once an order has shipped, an email will be sent with FedEX or USPS tracking information.

  • What are your shipping methods and policies?

    Ceramic orders are shipped through FedEx and enamel pins are shipped through USPS. We ship to all US residential addresses and are unable to ship to P.O. Boxes. There is free shipping for all ceramic orders.

  • What payment methods are accepted?

    We accept Visa, Mastercard, American Express, Discover, PayPal, and Apple Pay.

  • I do not live in the USA, how can I purchase from ju + design?

    Please contact our team for serious inquiries.

  • Are returns accepted?

    JU + DESIGN does not accept returns. All sales are final. Each of our sculptural pieces is one of a kind, hand-built with care, making every purchase unique.

  • What if my package is lost or stolen?

    Please review your order details carefully before completing your purchase.

    Be sure to double-check your shipping address, as we are not responsible for lost or stolen packages. If you have any concerns about your order, please contact our team within 24 hours of receiving your package, and we will do our best to assist you

  • Can I update my shipping address after placing an order?

    Please contact our team within 24 hours of placing your order to modify your shipping address.

  • Are your ceramic pieces food-safe?

    The only pieces that are not food-safe are the items that have a palladium finish.

  • How should I care for my ceramic incense holder?

    Each holder is timeless and built to last forever with proper care. If you wish to clean your piece, only use water and a soft cloth to dry it.

  • Are your pieces dishwasher or microwave safe?

    We highly recommend to not use our pieces in a dishwasher or microwave.

  • Will my piece look exactly like the photo?

    For the most part yes, but in certain lighting you will see the complex unique nature of hues and tones pulled from each glaze.

  • What makes your sculptural ceramics unique?

    All JU + DESIGN Sculptures and Ceramics are hand-built by JU, making no two exactly like. Ju takes pride in not using any casting molds.

  • Do you take custom or commissioned ceramic orders?

    For serious inquiries only. Please contact.

  • Do you offer wholesale pricing for stockists?

    Yes, please contact.